Each service request took 20-30 minutes to assess properly with trained staff navigating dozens of decision points.

Different service policies and warranty terms across Belgium, Germany, France, Luxembourg, and the Netherlands.

With hundreds of possible outcomes based on warranty status, product type, and location, mistakes were inevitable.

Growing service volumes meant either hiring more staff or disappointing customers with longer wait times.

From 20-30 minutes to under 2 minutes per request

Handled with the same team size

Eliminated human errors in service recommendations

Eliminated need for additional customer service staff

Faster, more accurate service responses

Across all five European markets